TurnStone further specialises in comprehensive Complaints Reviews. Our reviews focus on assessing the handling of complaints to ensure fairness, consistency, and compliance with applicable regulations and internal policies.

Turnstone’s approach includes analysing complaint root causes, identifying trends and evaluating resolution processes to enhance customer satisfaction and therefore, reduce future complaints.

By delivering clear and actionable insights, Turnstone helps organisations to strengthen their complaints management framework, demonstrate regulatory compliance and build trust through improved customer outcomes.