TurnStone leverages extensive claims expertise in the insurance industry to deliver comprehensive Delegated Claims Reviews. Our team evaluates the operation of claims departments against an agreed scope, which may follow the current Lloyd’s format or a bespoke structure tailored to client needs. Reviews can be conducted for Coverholders, Administrators (TPAs or DCAs) or entities awaiting regulatory approval, providing insights at every stage of operation.

Our experience includes managing large-scale claims audits involving multiple clients and conducting focused reviews of individual claims handling relationships. TurnStone understands the critical role claims handling plays in successful delegation, ensuring that the customer receives the service they expect and deserve.

By providing clear, actionable feedback and practical recommendations, TurnStone supports its clients in strengthening claims processes and improving customer outcomes.